Important Information for Customers

Your rights

It is our responsibility to supply you with goods and services that meet your customer rights. If you have any concerns that we have not met our legal obligations please contact me using the details given on your invoice.

If you are unclear about your rights or require advice you can contact the Citizens Advice Consumer Service on 08454040506 or visit


Your right to cancel

You have the right to cancel this contract without giving any reason. The Cancellation period starts when I enter into a contract with you and will end 14 days after you have taken possession of the goods I am supplying you.

In order to exercise your right to cancel, you must inform me of your decision by a clear statement (e.g. a letter sent by post, fax or email). A phone call to cancel a job is not acceptable.

To meet cancellation deadlines you should let me know that you wish to cancel before the cancellation period has expired. You need to put this in writing, and send to the address or email shown on the invoice.


Effects of cancellation

If you cancel this contract I will reimburse you all that you have paid me, subject to certain possible deductions as set out below. However, once I have delivered the goods you may want me to start straight away and to do this I will need a specific request from you because of our cancellation period: this will mean you still have the right to cancel, but:

  • You will have to pay our labour costs for the work that I have done up to the point when you inform me of your decision to cancel.

  • I will collect or remove any goods that I have installed.

  • I may reduce any reimbursement to take into account of the loss in value of goods caused by you handling them.

             I will make the reimbursement without undue delay, and not later than:

  • 14 days after the day that I receive the goods that we supplied back from you, or

  • If there were no goods supplied or if there were goods and I offered to collect than, 14 days after the day on which I was informed about your decision to cancel this contract.


I will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. This does not affect you statutory rights.


Terms and Conditions


The conditions shall be incorporated into each and every Contract made between IEP Pest Control and the Buyer. No variation or waiver of or addition to these conditions, whether written or oral, shall have effect unless authorised in writing by Neil A Barrett (Owner of IEP Pest Control). IEP Pest Control will carry out only those items specified in the contract. The Purchaser shall permit IEP Pest Control and its representatives to have access to the installation address at all reasonable times in the connection with the survey and installation or for the purpose of inspection of any works carried out which maybe subject of any dispute between parties.



Any time or date quoted by IEP Pest Control for delivery of the goods or performance of any service is an estimate only. IEP Pest Control will do its upmost to ensure that the quoted time and date is met and shall not be liable for any failure to meet such estimate nor for any loss, whether financial or otherwise.



  • All prices are subject to a site survey.

  • Payment for services supplied is due on completion of the service or as specified on the invoice provided.

  • If specialist materials require ordering a 45% is required before any order is placed. The remaining balance is payable on completion of work

  • An interest of 10% will be charged with immediate effect if payment is delayed for whatever reason.

  • The customer shall not be entitled to withhold payment of any amount payable to IEP Pest Control by reason of any dispute or claim by the customer.



IEP Pest control shall have no liability whatsoever for any failure to perform or for any delay in the performance of any of its obligations under the contract arising wholly or in part by reason or any factors beyond its direct control.